Flexstar includes a 90-Day Manufacturer’s Warranty and offers an Extended Warranty and Maintenance agreement for all of our test equipment.

90-Day Manufacturer’s Warranty

Flexstar’s warranty is for 90 days materials and workmanship on both national and international equipment purchases. Any parts that fail within 90 days from the date of purchase will be repaired or replaced free of charge. Labor to troubleshoot and repair system problems is also included for a period of 90 days from the date of purchase for both domestic and international customers.

Extended Warranty & Maintenance Agreement

Flexstar recommends purchasing an annual Extended Warranty and Maintenance Agreement. This agreement significantly improves the up-time of your equipment. By purchasing this agreement Flexstar Certified Technicians provide you with:

• Telephone support for possible system errors
• On-site support for possible system outages
• Evaluation and delivery of software updates
• On-Site preventative maintenance services
• Guaranteed uptime warranty is extended for period of downtimes
• Discounted pricing on system spare parts

Experts on call

Whether you purchase our testers or use our Testing Service, with our Experts on Call, you receive  world-class consultative support from Flexstar the global leader in storage testing.

As your Experts on Call, we can:

• Consult with you to determine your specific requirements, needs and goals;
• Develop test scripts to determine quality and reliability;
• Analyze and review the results with you;
• Recommend additional tests, if necessary;
• Help interpret failure information to allow you to improve design of your drives.

Contact Flexstar’s experts and gain access to our 30+ years of expertise and improve the  marketability of your devices.

For more details about our Experts on Call, contact your sales representative today.
For other technical support:

• Click here to request technical support. Our technical support team will follow up as quickly as possible.
• Click here to access our remote support. Our technical support team will  troubleshoot your system using remote access.